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Due to the COVID-19 outbreak, we are experiencing an extremely high volume of enquires which is overloading our telephone lines and other contact channels.
For latest updates and travel advisories concerning flights and destinations affected by the virus outbreak, please check Foreign and Commonwealth Office at https://www.gov.uk/foreign-travel-advice.
As the number of cases changes constantly, airlines are reviewing their policies regularly. In case your travel date is not in the next week, we advise you to wait before contacting our Customer Care team to ensure we have the latest policy information for your travel. Please note NOT all airlines have issued cancellations/change waiver fees due to the current situation, therefore the normal policy will be applicable, with no exceptions, in case requested.
In the meantime you may want to contact your travel insurers in case your policy covers cancellation due to the ongoing situation.
Travel Advice: We strongly recommend all travelers MUST check travel restrictions for the country they are travelling to in case of any travel bans.
We recommend all our customers to submit their queries to firstname.lastname@example.org due to an overload on our telephone lines and other contact channels.
Before you travel